For the purposes of the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data, informs that the personal data provided voluntarily when completing any form will be confidentially incorporated into a computerized file. Imcal S.C does not sell, rent or make available to third parties the personal data provided by website visitors.

This information will not be used for direct marketing actions, unless we have informed you in advance of this possibility and you have given us express permission at the time of providing such data.

This information will not be disclosed to third parties.

With your permission, you may use this information to send publications or other correspondence as well as send messages via e-mail. This policy may be regularly modified.

DOES NOT authorize the total or partial reproduction of the contents of its publications, without express written consent.

INTELLECTUAL PROPERTY OF THE WEBSITE
All the intellectual property rights of the content of this website, its graphic design and its source codes, are the exclusive property of IMCAL SC (company that owns the trademark «Tour Alcázar»), corresponding to us the exclusive exercise of the exploitation rights of the themselves. Therefore, its reproduction, distribution, public communication and transformation, in whole or in part, without the express authorization of Imcal S.C., is prohibited.

Similarly, all trade names, trademarks or different signs of any kind contained in this web site are protected by law.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.touralcazarsevilla.com, corresponds to Imcal SC, a legally constituted company in Seville (Spain) with CIF-J90160979.

Object and scope of application
The purpose of these General Contracting and Use Conditions is to regulate the provision of the information provided in the Imcal S.C. online store, as well as the commercial transactions that arise between Imcal S.C. and the users of the domain www.touralcazarsevilla.com. Both browsing the online store and purchasing any of the services/products offered therein imply acceptance as a user, without reservations of any kind, of each and every one of these general contracting and use conditions. Imcal SC may at any time and without prior notice, modify these general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that they can be known by users, and recording the date of said modifications.

Information provided on the website
Imcal S.C reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at www.touralcazarsevilla.com at any time. We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of www.touralcazarsevilla.com, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, we will notify you of said error and the customer will have the right to cancel their purchase at no cost on their part. In the same way, it is possible that the contents of the website may show, on occasion, provisional information about some services or products.

In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost on their part.
Imcal S.C is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the services/products marketed on the website. Such responsibility rests at all times with the publishers or distributors of such products.

Responsibility of Imcal S.C
The services or products presented on the website are in accordance with Spanish law.

Likewise, Imcal S.C is not responsible for the fraudulent or criminal use that users may make of the products purchased on our website.

The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect that may arise on the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our website, forcing the user to keep Imcal SC harmless for any claims arising, directly or indirectly, from such events.

Imcal SC is not responsible for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of users, caused by causes external to Imcal SC, that prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of giving the service or allow access for reasons not attributable to Imcal SC, due to the user, third parties, or cases of force majeure. Imcal S.C does not control, in general, the use that users make of the website. Imcal S.C does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.

Obligations of clients and users
In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate its normal operation, the assets or rights of Imcal SC, its suppliers, other users or in general of any third party.

The access and use of the portal to minors without the express consent of their parents is prohibited, Imcal S.C is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify the age of the same.
Specifically, and without implying any restriction to the previous section during the use of the website www.touralcazarsevilla.com, the user is obliged to:

a) Provide truthful information about the data requested in the user registration or order form, and keep them updated.
b) Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way that violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general, current regulations.
c) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of Imcal SC, of ​​any other user, of the providers of Imcal SC or in general of any third party.
d) Not to carry out advertising or commercial exploitation activities through the website, and not to use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
e) Not to use false identities, nor supplant the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
f) Not to destroy, alter, use for their use, disable or damage the data, information, programs or electronic documents of Imcal S.C, its suppliers or third parties.
g) Do not introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial rights or business secrets of third parties, nor in general any content of which it does not hold, in accordance with the law, the right to make it available to third.

Placing the order
To place an order it is necessary to connect to www.touralcazarsevilla.com, and fill in the electronic form that appears in the store at all times and following the instructions indicated therein.
To proceed with the purchase of services or products, you must include the service or product you wish to purchase in the basket, according to the instructions on the screen, completing for this purpose the supplied order form (name, ID number, date of birth, email, telephone) and validating it.

The prices and offers presented on the website are valid solely and exclusively for online orders made at touralcazarsevilla.com and may not coincide with the prices and offers in force at other Imcal S.C stores in Spain.

The validation of the order by the client expressly implies the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Imcal S.C constitutes proof of the set of transactions carried out between Imcal S.C and its clients. Imcal S.C will file the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and as soon as possible, Imcal S.C. Customer Service will send you proof of purchase by e-mail.

Once the purchase has been made, there is no refund of the amount. You can change the date of the Tour as long as it is indicated through the email info@visitorcentersevilla.com, with a maximum of 4 calendar days before the date of the tour, and provided that the department. customer service authorizes such change.

The tour includes: guided visit to the Alcazar of Seville and/or Cathedral of Seville by an Official Qualified Guide + Entrance(s) to the monument(s) + Radioguide.

The amount corresponding to the entrance to the monuments included in the tour coincides with the exact amount of said tickets in their telematic purchase on the official websites of the monuments.

The rest of the amount of the tour corresponds to the guided tour + radio guide + 21% VAT Incl.

The maximum time limit to show up at the Meeting Point (Meeting Point indicated on the website) corresponds to the time indicated in the reservation. Imcal SC, after this time, will not be responsible and will not refund the total or partial amount of the tour. This point will be remembered in the reservation confirmation email.

The amount will only be refunded in those cases in which Imcal SC is responsible. In case of unforeseen closure of the Alcázar and/or Cathedral, Imcal SC will proceed to change the ticket for another time and/or day.

In the case of tours with reduced prices (children, Retirees, Students), it is mandatory to present original identification documents at the time of entry to the monument(s); If this is not the case, the client must pay the amount corresponding to a new general ticket, according to the current rate on the official website of the monuments. This point will be remembered in the reservation confirmation email.

Availability of products
The selection of services / products offered on www.touralcazarsevilla.com is valid as long as the services are visible on the website, with the limits of places available. Not giving the option to purchase a service for a time or day in which there are no seats available.
In the event that there is any shortage of seats or punctual unavailability of a service, Imcal SC will contact you to notify you immediately and give you a new availability period or proceed to cancel the order without charge.

Shipping costs
There are no shipping costs.

Claims
If you have any problem or suggestion to change your purchase once it has been made, and always with a maximum limit of 4 calendar days before the date of the Tour, you can contact us by e-mail: info@visitorcentersevilla.com or by phone +34 633 112 046, clearly indicating what the problem is.

Guarantees
Applicable legislation. Submission to jurisdictions
The purchases made on www.touralcazarsevilla.com are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these conditions, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Seville (Spain)